return and refund policy
Eligibility for Returns:
- Items must be in their original condition, unworn, unwashed, and with all tags intact.
- Returns must be initiated within 2 days of receiving the order.
- Products customized or altered are non-returnable and non-refundable.
Return Process:
- To request a return, please contact us via email at info@shop.stnzy5.in or on WhatsApp at 8104777328.
- Provide your order number and reason for the return.
- Our team will review your request and provide instructions for shipping the product back.
Refund Policy:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 6-8 business days to your bank account.
Exchange Policy:
- Exchanges are only allowed for size-related issues and are subject to stock availability.
- The product must meet the same return conditions as above.
Non-Returnable Items:
- Sale items, discounted products, or items marked as “Final Sale” are non-returnable.
- Products showing signs of wear, stains, or damage after delivery are not eligible for returns.
Important Notes:
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- We recommend using a trackable shipping service to avoid lost packages.
- If the product received is damaged, please notify us within 24 hours of delivery with photographs.